Question and Answers
See answers to the most commonly asked travel insurance questions below. Have a question not answered here? Give us a call at (800) 423-3632 and one of our Customer Service Representatives will be happy to help you.
Travel insurance is designed to cover both you and the cost of your travel arrangements against a variety of unforeseeable reasons that may affect you or your travel plans.
Emergencies happen when you least expect it. Travel protection provides coverage for Trip Cancellation or Interruption; Medical Emergencies; Baggage (loss, damage or delay) or Travel Delay and much more. Plus, we offer our exclusive One Call 24-hour Traveler Assistance Service to help you with emergency situations that arise during your trip.
Many travel products are non-refundable, and the best airline and cruise deals usually come with few options if you can't actually take your trip. Last week the airline joyfully booked your flight. This week it declared bankruptcy. Last month you reserved space on a Caribbean cruise. A few weeks later a family member became critically ill.
Important Tip! Many people only consider their own health when deciding about travel insurance. It is not uncommon for younger people to assume that because they are healthy, travel insurance is not needed. But what about parents, grandparents, children, grandchildren, aunts and uncles? Remember travel insurance covers you if something happens to you or to any of these people, causing you to cancel your trip.
There are three convenient, easy ways for you to purchase our exclusive Travel Protection Plan, online at frosch.mhross.com, through Frosch Student Travel or by calling our Customer Service Department at (800) 423-3632.
You should insure total the cost of all of your non-refundable air, land or cruise travel arrangements. Fully-refundable arrangements (i.e. without any penalties or restrictions) need not be insured.
For example, many first class airline tickets, and some business class tickets are fully refundable. You should only buy travel insurance for prepaid and non-refundable travel arrangements. Non-cash transactions such as use of frequent traveler awards, early bird discounts etc, generally cannot be covered as these items have no cash value.
Important Tip! You should always insure the full cost of any prepaid, non-refundable travel arrangements, as there will be additional limitations and exclusions if you insure less than the full cost of your non-refundable travel arrangements.
For a variety of reasons, it is prudent to purchase travel insurance when you first book your trip (i.e. make your first payment for travel arrangements). Why? Most travel insurance policies contain one or more time sensitive provisions that broaden coverage. The time sensitive provisions which are included in most of our plans apply to several coverage enhancements, such as waiving of the Pre-Existing Conditions Exclusion.
Important Tip! It is generally a mistake to wait until final payment for your trip to purchase travel insurance, because by buying earlier you receive better coverage at the same price.
Under the Trip Cancellation Benefit, coverage begins for events occurring the day after you have purchased a plan. For all other benefits, coverage begins when your covered trip commences.
You should enter your attained age at time of purchase of a plan.
In simple terms, a pre-existing medical condition is a sickness, injury or other medical condition for which a person receives diagnosis, treatment or advice during the 60 day period prior to your coverage effective date. Conditions controlled solely through medication, without a change in dosage, are not considered to be Pre-Existing Conditions.
What if I take medication for a condition like high blood pressure? Would this be considered a Pre-Existing Medical Condition?
If your condition is stable and controlled, and your medication remains unchanged, throughout the 60 day pre-existing period, this would not be considered a pre-existing medical condition.
Yes, you may extend your policy term while traveling on your covered trip as long as: 1) you have not experienced an injury or sickness or undergone medical treatment during your trip, 2) coverage under this policy is in force at the time you request an extension, and 3) you pay any additional required premium for such extension, if applicable.
The Trip Cancellation Benefit does not cover the value of the frequent flyer points. However, you are still able to insure the non-refundable tax portion, any upgrade costs and re-banking fees.
The Travel Delay benefit includes coverage for any type of common carrier delay, including terrorist acts.
With most plans, you will be reimbursed (up to the plan limit) for the additional transportation costs to join your trip and any unused portion of prepaid land or water travel arrangements, if you miss your tour or cruise departure because your arrival at your trip destination is delayed 3 hours or more due to: 1) any delay of a common carrier; 2) a documented weather condition prevented you from getting to the point of departure; or 3) quarantine, hijacking, strike, natural disaster, terrorism or riot.
Under the Travel Delay Benefit, you will be reimbursed (up to the plan limit), for additional reasonable meal, accommodation and local transportation expenses if you are delayed beyond a minimum required time for a covered reason such as delay of a common carrier.
Coverage is available (to the plan limit) for baggage and personal effects, passports and visas that are lost, stolen, or damaged during your covered trip. You must submit documentation from the common carrier for your loss, including all receipts for the necessary purchases made and documentation for reimbursements received and take all reasonable steps to protect, save or recover your baggage and personal effects.
Our plans also provide a Baggage Delay Benefit, if while on your trip, your checked baggage is delayed by an airline (generally for 12 hours or more) to reimburse you for the purchase of necessary personal effects while on your trip
You can cancel and return your policy within the 10-day free look period and receive a complete refund. Generally, the Enrollment Processing Fee is not refundable.
Yes, you should read your documents as soon as you receive them to make sure the information is accurate. The Plan Certificate explains the policy benefits, limitations, conditions and exclusions. The Purchase Confirmation/Declarations contains the maximum benefit limits for the plan purchased. These two documents form your Policy/Certificate of Insurance and should be taken with you on your trip so you may refer to them in case of an emergency.
Please call us with all of the details and we will be happy to assist you. You may call 1-800-423-3632. We may request documentation regarding your changes.
I am renting a beach house at a cost of $10,000 for my family of five. How do we calculate the Trip cost and properly cover each traveler?
To determine the individual trip cost to be insured, divide the $10,000 beach house cost by the number of family members and then add each individual’s airfare along with any other non-refundable travel arrangements. You have now calculated the correct individual amount for each family member for his or her individual trip cost.
You can contact our One Call Travel Assistance Network. Assistance coordinators are available 24/7 to help you in emergency situations. The One Call contact information is included in the Plan Certificate and on your Purchase Confirmation/Declarations.
A word or phrase is capitalized because the word or phrase is defined in the policy.
The Trip Cancellation Benefit reimburses you for your non-refundable trip deposits or payments if you must cancel your trip for a covered reason. The covered reason that causes you to cancel must occur after your effective date and prior to your scheduled departure..
The Trip Interruption Benefit reimburses you for unused land or water travel arrangements, plus additional airfare to return home or rejoin your trip when you must interrupt your travel for a covered reason.
My Traveling Companion is unable to travel with me, however I still want to travel, what should I do?
If you would like to take your trip without your traveling companion, we will reimburse you for the occupancy upgrade charges you incur, provided your traveling companion has canceled or interrupted his or her trip for a covered reason.
Age is important as premium rates are often based on a combination of age, trip cost and trip length.