Customer Service

Coverage Questions, Plan Information, Policy Changes

By Mail:
MH Ross
9225 Ward Parkway, Suite 200
Kansas City, MO 64114

By Email:

By Phone:
Customer Service Available 24/7

By Fax:

Reporting a Claim


By Phone:
Customer Service Available 24/7

One Call Worldwide Travel Services Network

24-Hour Hotline:
Within U.S.A. & Canada: 1-800-555-9095
Outside U.S.A. & Canada: 1-603-894-4710
A worldwide network of multilingual professionals available 24 hours a day to assist covered travelers with any emergency assistance while on their trip. After departure assistance includes: concierge services; referrals to local medical providers; arrangements for emergency medical evacuation; multilingual interpretation services; assistance with lost or stolen travel documents and tickets; urgent message relay to family or friends; and, arrangements for escort or return of accompanying children, to name a few.

PLEASE NOTE: Neither United States Fire Insurance Company nor One Call Worldwide Travel Services Network, Inc. shall be responsible for the availability, quality or results of any medical treatment or transportation or failure of you to obtain treatment.

This Website is Owned, Operated and Administered by:
Trip Mate, Inc.
Administered By:
Trip Mate, Inc.

9225 Ward Parkway, Kansas City, MO 64114

We sell insurance as authorized representatives of the insurance companies listed on our website. We are incorporated in the State of Kansas and domiciled in the state of Missouri. We are licensed in all states, as required by law.

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